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✔ we respect and treat people as we would like to be treated ourselves
✔ we are honest and straightforward in all our dealings
✔ we are accountable for our decisions and actions
✔ we learn from our mistakes and put things right when we fall short
✔ we support people, and it underpins all our decisions and actions
✔ we treat all with kindness and understanding
✔ we respond to people’s needs and views with empathy
✔ we treat all with dignity and courtesy
✔ we encourage a sense of community and good neighbourliness
✔ we appreciate the individuality of every human being
✔ we aim to reflect the diversity of the local communities we serve
✔ we are proud of and celebrate our 600-year-old heritage and our roots
✔ we act with professionalism in everything we do
✔ we continuously develop and improve the services we provide
✔ we collaborate with others for the best results
✔ we manage the charities in accordance with the highest standards of governance
✔ we are approachable and listen to and value all those we come into contact with
✔ we communicate transparently, welcoming and responding positively and efficiently to feedback
✔ we work pragmatically, applying the simplest and most practical solutions to challenges
✔ we allocate accommodation and grants on the basis of objective assessments
✔ we manage our resources to safeguard our financial inheritance and secure the long-term future of the charities
✔ we are ever-conscious of the need to champion and protect the environment
✔ we nurture our internal and external relationships to deliver long-term impact and outcomes
✔ we value, support and invest in our staff and Directors, learning and adapting as individuals and as an organisation
